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HSBC Bank USA N.A. and SoftBank Robotics America, the North American arm of SoftBank Robotics Group, have announced they will begin a wider rollout of Pepper the robot to HSBC branches nationwide, starting in the FI’s Beverly Hills location.

According to a press release, HSBC will use Pepper in the branch to “enrich the value and depth of customer engagements and the overall branch experience” by offering customers basic information about products and self-service banking options, as well as asking initial questions to determine how the bank can best meet customers’ immediate banking needs.

Since HSBC first launched Pepper at its flagship branch at 452 Fifth Ave. in New York City, the location has seen an increase in ATM transaction volumes, a notable rise in new credit card applications and record foot traffic, the release said.

“We’re focused on developing the ‘branch of the future,’ and our use of Pepper in our flagship branch in NYC has streamlined branch operations, delighted our customers and enabled our bank staff to have deeper, more high-value customer engagements,” said Pablo Sanchez, regional head of retail banking and wealth management for HSBC in the U.S. and Canada. 

“We’re excited to expand our partnership with HSBC to the West Coast, bringing Pepper to a new retail branch,” Kass Dawson, global head of marketing communications at SoftBank Robotics America, said in the release. “Humanoid robots helping people and working alongside human coworkers is an idea no longer relegated to just a possibility. HSBC is helping us prove the Pepper has very real benefits for their customers.”

Topics: Bank / Credit Union, Branch Transformation, Omnichannel Banking

Companies: Softbank Robotics, HSBC Bank USA, N.A.

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